About me

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My journey in healthcare started as the Head of
Administration at Lilavati Hospital where we
built some of Mumbai’s first patient service
teams, (long before "patient experience"
became a buzzword), I then went on to lead the
hospital’s international expansion into Kenya.

Later, I scaled patient experience systems
across multiple diagnostic centers at NM
Medical, adapting to high-volume operations.

 Over the years, I’ve developed systems that
serve everyone from families to high-profile
patients like the Dalai Lama, Amitabh
Bachchan, and Sachin Tendulkar.